Shipping Info

At TheCostumeShop.ie shipping is charged at a fixed price for each order regardless of the number of items bought. If a customer is in a rush to receive a purchase the NEXT DAY Priority Packaging and Courier Delivery option is available. We realise many people purchase costumes at the last minute so we offer a next working day delivery service for orders made before 4.00pm that opt for express shipping on a working day.

Please note that all packages must be signed for and therefore we request you choose a delivery address where someone will be available to receive and sign for your items.


Shipping Costs:

Ireland (includes Northern Ireland):

Free Super Saver Delivery on Orders over €39, €3.99 Super Saver on orders under €39 (up to 5 Working Days)

€4.99 Standard Shipping (2 - 3 Working Days)

Express and Saturday Delivery services have been suspended for the short term due to AnPost having a processing backlog. €9.99 Express Delivery - Priority Packing and Express Shipping - orders made before 4.00pm Monday to Thursday will be Delivered Next Day. Orders made on Friday before 4.00pm will arrive on Monday. Weekend orders arrive on Tuesday. During the busy Christmas period please note that 92% of next day deliveries are attempted within these specified time frames, please ensure you provide a valid phone number and an address where some one will be all day to facilitate your delivery.

A €9.99 Saturday Delivery service is also available for residential addresses in major towns and cities such as Dublin inside the M50, Cork City Centre and Galway Town, for rural areas or company addreesses we can send Via DPD for a price of €29.99. Please ensure that the correct delivery details as per the Eircode system are provided, including a phone number that will be available to be answered (mobile is preferable) as our phone support is not open during weekends. Weekend deliveries are currently operating with a 97% success rate via AnPost and DPD, if your requirement is urgent or important please order in advance to avoid disappointment.

If you are not available to accept a delivery the courier will make three more attempts to deliver your parcel the following days or contact you via phone. After this a note will be left and your order will be made available in your local depot for collection.

There is also a free collection service from our pickup point at our warehouse, please allow two working hours from when order is placed in order for us to pick and pack your order. Our pick up point is open from 9.00am till 5.30pm, Monday to Friday all year round excluding bank holidays.

UK:
€6.99 (1 - 3 Working Days)
€18.99 (Next Working Day on Orders placed before 1pm on a working day)

Europe (except remote area's):
€15.00 (2 - 5 Working Days)
€30.00 (1 - 2 Working Days)

Netherlands:

€20 (2-4 Working Days)

Greece, Cyprus & Malta:
€45.00 (2 - 5 Working Days)

USA & Canada:
€39.00 (2 - 3 Working Days)

Australia and New Zealand:
€40.00 (4 - 7 Working Days)

For other shipping destinations please contact us. Please note that customers ordering outside of Europe may be subject to import taxes and duty.

99% of our packages are delivered within the specified times given, however, we cannot accept responsibility for loss, inconvenience or any distress caused as a result of a package not arriving on time. We use a third party couriers such as AnPost and DHL who have a great reputation, however, on rare occasions human error will cause a package to be delayed or lost. We appreciate the understanding of all our customers that human error does happen and if not having a costume on time is going to cause huge distress please plan to have your costume a minimum of one working day before your party to give us time to fix any problems that may occur. Our couriers deliver between 8am and 6pm on working days.

To ensure on time delivery a full and correct address must be provided. For Irish addresses this must match the Eircode database, if you are uncertain of this address please check the Eircode website. Where an address provided does not match the eircode address or is incomplete, parcels will be delayed while manually investigated and sorted by AnPost couriers.


Pick Up Point:

Due to customer feedback, we have introduced a pick up point at our warehouse. Please note that the pick up point is not a shop and orders must be placed online in advance. Once the order has been placed online orders will be ready to collect between 2 hours after placing order and for up to 14 days later.

Our pick up point is open weekdays (Mon - Friday) from 9:00 am to 5.30pm.

Please also be aware there are no changing or purchasing facilities available at the pick up point, to change a product please return it for a refund if it is eligible and place a new order for a new item 2 hours prior to coming to collect the new item.

Our address is:

TheCostumeShop.ie

Clonminam Business Park,
Portlaoise
Co. Laois