Thursday 29th October - COVID19 UPDATE - WE REMAIN OPEN - ORDER TODAY BEFORE 5PM FOR DELIVERY FRIDAY

Shipping Info

Due to unprecedented demand, DPD have agreed to Prioritise our parcels and offer a Next Working Day delivery service. Price €9.99, Orders before 5pm are dispatched same day. DPD have a 94% success rate on delivering parcels, please note this is not a guaranteed delivery service.

At TheCostumeShop.ie shipping is charged at a fixed price for each order regardless of the number of items bought. If a customer is in a rush to receive a purchase the Express Priority Packaging and Courier Delivery option is available. We realise many people purchase costumes at the last minute so we offer a Express delivery service for orders made before 4.00pm that opt for express shipping on a working day.

Please note that all packages must be signed for and therefore we request you choose a delivery address where someone will be available to receive and sign for your items.


Shipping Costs:

Ireland (includes Northern Ireland):

Free Super Saver Delivery on Orders over €39, €3.99 Super Saver on orders under €39 (up to 5 Working Days)

€4.99 Standard Shipping (2 - 4 Working Days)

An Post Express (€9.99) Orders made before 4.00pm Monday to Thursday will be Delivered in 1-2 Days. Orders made on Friday after 4.00pm will be packed during the weekend and dispatched, tracking will not be available until the couriers re-open on Monday to scan the item in on their end. Please ensure you provide a valid phone number and an address where some one will be all day to facilitate your delivery.

A €29.99 Saturday Delivery service is also available in some area's. Please ensure that the correct delivery details as per the Eircode system are provided, including a phone number that will be available to be answered (mobile is preferable) as our phone support is not open during weekends. Weekend deliveries are currently operating with a 97% success rate via AnPost and DPD, if your requirement is urgent or important please order in advance to avoid disappointment. Please note Saturday Delivery is not available on Bank Holiday weekends.

If you are not available to accept a delivery the courier will make three more attempts to deliver your parcel the following days or contact you via phone. After this a note will be left and your order will be made available in your local depot for collection.

During the CoronaVirus lockdown our collection point will be closed. There is also a free collection service from our pickup point at our warehouse, please allow two working hours from when order is placed in order for us to pick and pack your order. Our pick up point is open from 9am till 5pm, Monday to Friday and this Halloween Bank holiday Saturday and Monday 10am - 4pm.

Please note that all packing and sorting is done manually by both ourselves and couriers, we recommend ordering as early as possible to avoid the possibility of a mistake causing a delay to your parcel which may cause a delay. UK:

€6.99 (1 - 3 Working Days)
€18.99 (Next Working Day on Orders placed before 1pm on a working day)

Europe (except remote area's):
€15.00 (2 - 5 Working Days)
€30.00 (1 - 2 Working Days)

Netherlands:

€20 (2-4 Working Days)

Greece, Cyprus & Malta:
€45.00 (2 - 5 Working Days)

USA & Canada:
€39.00 (2 - 3 Working Days)

Australia and New Zealand:
€40.00 (4 - 7 Working Days)

For other shipping destinations please contact us. Please note that customers ordering outside of Europe may be subject to import taxes and duty.

99% of our packages are delivered within the specified times given, however, we cannot accept responsibility for loss, inconvenience or any distress caused as a result of a package not arriving on time. We use a third party couriers such as AnPost and DHL who have a great reputation, however, on rare occasions human error will cause a package to be delayed or lost. We appreciate the understanding of all our customers that human error does happen and if not having a costume on time is going to cause huge distress please plan to have your costume a minimum of one working day before your party to give us time to fix any problems that may occur. Our couriers deliver between 8am and 6pm on working days.

To ensure on time delivery a full and correct address must be provided. For Irish addresses this must match the Eircode database, if you are uncertain of this address please check the AnPost Address Checker website. Where an address provided does not match the eircode address or is incomplete, parcels will be delayed while manually investigated and sorted by AnPost couriers.


Pick Up Point:

Due to customer feedback, we have introduced a pick up point at our warehouse. Please note that the pick up point is not a shop and orders must be placed online in advance. Once the order has been placed online orders will be ready to collect between 2 hours after placing order and for up to 14 days later.

Our pick up point is open weekdays (Mon - Friday) from 9 am to 5pm and this Halloween bank holiday Saturday and Monday 10am - 4pm.

Please also be aware there are no changing or purchasing facilities available at the pick up point, to change a product please return it for a refund if it is eligible and place a new order for a new item 2 hours prior to coming to collect the new item.

Our address is:

TheCostumeShop.ie

Clonminam Business Park,
Portlaoise
Co. Laois

R32 FT66