Order before Monday, March 27th 2017 by 04:00 PM for Express Delivery on Tuesday, March 28th 2017* - Time left 65 hours 13 minutes

Frequently Asked Questions

Shopping

Shipping

Returns

Security & Privacy


Shopping

How do I determine the correct size for me?
The sizes or our products are given on the website in standard Irish/UK sizes. Where products are sized by age sizing information is given in their descriptions.
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How do I know if an item is in stock?
All items that are shown on the website should be in stock. We do not display out of stock products.
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If an item is out of stock, can I still buy it?
If you wish to purchase a product that is not on our site please contact us and we will do our best to source it.
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What forms of payment does TheCostumeShop.ie accept?
You can pay online using Paypal and all major credit/debit cards but not American Express or Diners club. You can also post an order to us and pay via cheque, bank draft or postal order. When you order by post, as well as payment, you must send the product code, description and size and/or colour of the item(s) that you require, your full name and address, an email address and a phone number that we can contact you on.
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What taxes will I have to pay?
Within Ireland and the European Union Irish VAT is included in the price. If you are VAT registered in another member country of the EU contact us with your VAT number and we will arrange a refund.
If you are ordering from a country outside the EU you may be liable for local taxes and import duties when the goods are delivered. You should seek local advice.
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Can I check the status of my order?
Within Ireland you should receive an email with a tracking number on it when your item has been despatched. To find out where your order is please enter the full number including letters into http://track.anpost.ie/TrackOne.aspx.
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If you setup an account when you pay you can check on order statuses by clicking on “Orders” under the “My Account” heading on the left hand menu and signing in. If you click on the order number that you are interested in and then the “Shipment Information” tab you will find your tracking information.
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How do I know if my purchase has been confirmed?
When we receive a completed order we automatically send a confirmation email to the email address supplied at the time the order is placed.
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I found my costume cheaper somewhere else, could you match the price?
Yes of course ! We offer a 115% Price Guarantee on all our products.
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I'm not comfortable buying online. Can I buy from TheCostumeShop.ie different way?
Yes you can order by post. Simply send the product code, description and size and/or colour of the item(s) that you require, your full name and address, an email address and a phone number that we can contact you on. You must also send payment via cheque, bank draft or postal order. We are an online store and strongly encourage you to place orders through our website. We cannot hold stock for order that are sent via post until we receive payment so there is always a chance that stock will be sold out in the meantime.
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Unfortunately for security reasons we cannot accept orders over the phone.
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How do I check pricing and availability?
All of the current pricing and stock availability is shown on the website.
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Can I try on the costumes in store?
No. Our collection point is not a shop and does not have the facilities to allow you to try on costumes.
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I am told my credit card was declined, can I still place an order?
In most cases a credit card is declined because data has been entered incorrectly. We recommend that you to try place the order again through our website, double checking all digits entered, card number, expiry date and CVV2 number.
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If the card is still declined you can order by post. Simply send the product code, description and size and/or colour of the item(s) that you require, your full name and address, an email address and a phone number that we can contact you on. You must also send payment via cheque, bank draft or postal order. We are an online store and strongly encourage you to place orders through our website. We cannot hold stock for order that are sent via post until we receive payment so there is always a chance that stock will be sold out in the meantime.
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What if the costume does not fit or suit?
You can return or exchange the costume to us, subject to our returns policy.
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Shipping

Does TheCostumeShop.ie offer same day delivery?
Unfortunately we cannot offer same day delivery.
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If I place my order today, when will I receive it?
We offer a variety of shipping options depending on your location. Within Ireland if you choose Express shipping and place the order before 4pm it will be delivered the next working day, our Standard shipping takes 1-3 working days and the SuperSaver delivery can take up to 5 working days.
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Does TheCostumeShop.ie ship internationally?
Yes, we ship to many countries in Europe and throughout the world including the UK, all European Union countries, the USA, Canada, Australia and New Zealand. If you cannot see the country that you require on our drop down list when you try to place your order please contact us for a quote
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How are shipping charges determined?
These are determined by the delivery location and the speed of delivery that you require. For more information on our current pricing please refer to our more detailed shipping information.
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Do you ship to BFPO addresses?
No unfortunately our couriers cannot deliver to any military addresses.
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Can I arrange a time for my order to be delivered?
No, due to the routing and scheduling of our couriers it is not possible for us to commit to a specific time for your delivery.
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Can I change the address the costume is being delivered to?
No, once an order has been placed it is sent to our warehouse for processing and an address label is printed automatically.
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Can I collect the costume?
Yes we have a collection point at our warehouse in Portlaoise. You should wait at least 4 hours from the time that you placed the order to pick it up. The pickup point is open Monday-Friday from 9.30am to 5.00pm.
The full address is :-
TheCostumeShop
Clonminam Industrial Estate
Portlaoise
Co. Laois
Please note that there are no facilities at the collection point for costumes to be tried on.
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I paid for standard delivery, but need the costume urgently, what can I do?
You can upgrade to Express Delivery. Within Ireland if you upgrade before 4.00pm your order will be delivered the next working day.
To upgrade please click here and enter your order number in the box provided.
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Returns

What's your return policy?
Our full returns policy can be read on our returns policy page.
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What if there is a problem with my order?
Subject to certain terms and conditions you can return the items to us for an exchange or a refund.
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How do I send back the item(s) I want to return?
If you wish to return a product bought on our site we must be notified via email or written letter within 7 working days of receiving the item(s) in question.  Item(s) must be returned to us within 5 days of such notification. Item(s) must be returned in the condition they were sent. Returns must include all parts of the original item to be eligible for refund. Packages must not be torn.  Costumes must not have been worn other than to try on. There must be no trace of perfume, smoke or any other odour. Unless item(s) are faulty the shipping costs back to us will be the responsibility of the customer.
For more details please see our returns page.
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How long will it take to receive my refund?
Usually refunds will be back into your account within 5 working days after we receive the returned item(s). At our busiest times of Halloween and Christmas this might stretch to 14 working days.
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Are there any products that I can’t return?
Yes, for hygiene reasons there are some products that cannot be returned. These include False Teeth, Masks, Wigs, Stockings, Tights, Borat ManKini's, Eye Lenses, Underwear etc.
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Can I exchange my costume in your collection point?
Yes, but you will need to set aside at least an hour and a half for the new product to be picked and packed.
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Security & Privacy

What is TheCostumeShop.ie’s privacy policy?
We take your privacy very seriously. Please refer to our full privacy policy.
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What is TheCostumeShop.ie’s Term of Use policy?
Please refer to our Terms and Conditions page
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What steps have you taken to make sure that we can purchase securely?
The website is hosted on dedicated servers in Ireland, and running the latest software versions to ensure that they are as secure as possible. Our setup is fully PCS-DSS compliant to ensure maximum security. All transactions are carried out under an encrypted 256-bit SSL connection.
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Will we be added to a mailing list if we register on TheCostumeShop.ie ?
No you have to opt-in to our mailing lists when you checkout. No customer information is ever sold, rented or shared with 3rd parties. From time to time we email customers who have opted to join our mailing lists with our latest offers and news. All our emails include a 1 click removal at the bottom of the email, ensuring you can be simply removed from further offers we may send.
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